Case studies from regulated gaming, enterprise platforms, research operations and accessibility. Some details are under NDA, and I’m happy to walk through any project in an interview.
ARISTOCRAT INTERACTIVE
Digital Wallet Onboarding
Wallet enrollment ran through a full identity verification flow: 15 screens and about 45 minutes in a live venue trial. It was the biggest barrier to cashless play.
96.8% faster onboarding
ARISTOCRAT INTERACTIVE
OneLink Platform IA
Casino operators found the platform slow, unpredictable and overly manual, with 74 secondary navigation items and no clear hierarchy.
33% fewer clicks on core tasks
ARISTOCRAT INTERACTIVE
Research Operations & Benchmarking
Research findings weren’t measured the same way from study to study, so they were hard to compare and easy to dismiss.
Metrics in every study
PENTA TECHNOLOGIES
Construction Payroll Platform
A complex construction payroll product was scoped as a back-end calculation engine with no user interface at all.
UI and design system from zero
ALLEGION
Allegion Ordering & Payments
Customers paid every invoice individually over the phone, and ordering Republic door hardware meant bouncing between two systems.
38% increase in revenue
ENTERPRISE PHARMA (CONFIDENTIAL)
Enterprise Pharma Research
Internal tools and processes at a global pharmaceutical company were slowing employees down, and leaders needed evidence to choose between options.
NPS −86 → 17
NEWFIELDS, NEW YORK LIFE, BLOOMIN’ BRANDS
Selected Research
Three moderated and unmoderated usability studies that shaped redesigns before launch.
3 studies, 3 industries
INDIANA MEDICAL HISTORY MUSEUM
Indiana Medical History Museum
Guided tours were the only way to see the museum, and finding ASL-speaking volunteers was nearly impossible.
SUS 90.6 (top 10%)
